Customer Support
Even the most experienced user occasionally runs across a question he can't answer on his own. At Ardenno, we aim to make sure that every customer receives the support he needs to keep his solution running at optimum efficiency.
You can also access a comprehensive solutions knowledgebase 24 hours a day, seven days a week via the Ardenno Customer Support Web site. An extensive knowledgebase of solutions, ranging from answers to simple technical questions to step-by-step instructions for more advanced processes, are available through the Ardenno Customer Support Knowledgebase. You can search for solutions by category or solution-specific keywords and list solutions by date.
Ardenno's certified support professionals will work with you on issues that require personal attention*. Support representatives complete a rigorous training program that certifies their knowledge of the application, and a never-ending education program ensures that Ardenno's support professionals will always be aware of the company's latest offerings and can provide world-class customer support. In addition to application specialists, technology experts can help you with issues surrounding your technical infrastructure.
*-Fee based